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Senior Service Designer

Hybrid working


We’re a people first company that truly believes in a human centred approach in everything we do.

Our mission: To design a better world

We apply our mission to all of our daily interactions with candidates, clients and teams and treat it as a philosophy and work ethic with everything that we do.

About Fierce

At Fierce we’re committed to driving outcomes that are both achievable and meaningful for our clients and their customers. We do this day-in and day-out for some of the world’s most valuable brands, applying our craft and experience to a wide range of contexts, most often those that are complex, risky, ambiguous or a combination of all three.‍

We’re growing at a rapid pace, maturing from startup to scale-up, without losing sight of what’s made us special from the start – our people, our values, our dedication to quality and our ability to learn and grow as a team.

The Role

We are looking to bring a strong Senior Service Designer into our Experience Design team at Fierce to be a part of a growing team of passionate strategic and empathetic thinkers who envision and craft outstanding and value driven services based on deep understanding of customer needs, technical constraints and business objectives.

You should be comfortable planning and leading client workshops and research activities with the wider team, understanding, analysing and mapping complex journeys and processes, synthesising and presenting your findings and articulating your design rationale to help take stakeholders on a journey, educating them along the way.


  • Ownership of service design deliverables within a project such as process maps, workshop outputs, blueprints and other artefacts.
  • Live our values and lead by example to line manage, support and coaching for more junior designers in the team and/or on projects to support their career, skill progression and ensure the quality of project deliverables.
  • Applying and feeding into Fierce’s Service and Experience Design strategy, processes, playbooks, principles & best practices.
  • Play a key role in representing Fierce and support the Fearless Community team and members whether through engaging in daily conversations, participating in events or something else that takes your fancy.

Requirements and skills

  • Comfortable facilitating and contributing to online and in person workshops, planning, conducting and analysing outputs from both qualitative and quantitative user research and communicating your insights to your team and clients through the creation and delivery of behavioural segments, user journeys, service blueprints and playback decks.
  • Strong time management skill and the ability to deliver on time.
  • Excellent analytical thinking, a detail-oriented mindset and strong verbal and written skills to support the consolidation of ideas and findings into cohesive stories to help educate and take stakeholders on a journey.
  • Have a portfolio or deck to showcase your experience and capabilities as a Senior Service Designer, working in collaborative enterprise or agency environments and with clients in different geographies.


At Fierce we’ve been working remotely for the past year, embracing location flexibility fully. We’ve opened our office in London, while continuing to explore how a hybrid working environment can work. We currently expect our team to be working in the office 3 days a week.


  • We know the frustration of seeing an amazing role and not knowing if the pay is a fit.. so we've added the bands here to support pay equity and transparency. The range for this role is £55k to £70k.
  • Flexible working hours and locations where needed.
  • 3% employer contribution to your pension
  • Annual training and access to conferences
  • Private healthcare


No matter who you are, where you’re from, who you love, follow in faith, disability (or superpower) status, ethnicity or the gender you identify with, you're welcome at Fearless. If you have any requests or requirements to support you throughout any part of the interview process or thereafter, please do let us know!